Frequently asked questions

For adults who want to learn Arabic from scratch or deepen it – for work, for example in administration, education, international cooperation, business, media or social professions, for travel or simply out of interest in language and culture.

Modern Standard Arabic (Fuṣḥā), the language of books, media and official occasions, as well as the Syrian and Egyptian dialects spoken in everyday life. Not sure what suits you? Ask us – we’re happy to advise you.

Our group courses are currently explained in German – courses in English and Spanish are coming soon. Private lessons are possible in your language. Our teachers are native Arabic speakers.

Live and online via video call – on Google Meet, directly in the browser or in the app. All you need is a computer, tablet or phone with a stable internet connection. A lesson lasts 45 minutes.

In the group courses we work with Kalāmunā (Standard Arabic) and Akīd! (Syrian). You can find all books in our Book shop.

Yes, from A1 to C1. With our free placement test you will find the right starting level.

Subscription: fixed lessons every week – 1 lesson (4 per subscription month), 2 lessons (8 per subscription month) or individually 3 to 10 lessons per week. Cancel monthly.

Lesson package: any number of lessons you choose, without fixed weekly lessons, up to 15 per package. The more lessons you book, the cheaper each lesson. A package is valid for 6 months from purchase.

You can find all prices under Private lessons. For Syrian and Egyptian, each lesson costs €5 more than for Standard Arabic.

Sure – for example as an intensive course. Write to us, and we’ll make you an individual offer.

Yes. If you learn together in the same lessons, each person gets 25% off their plan. Each person books and pays separately through their own account; you link your accounts with a partner code. The shared dates are confirmed as soon as both have paid.

If one person cancels or pauses, the other can continue alone at the normal price from the next subscription month or cancel as well.

You book your lessons yourself in your account, from your teacher’s available times. With a subscription you have as many lessons per week as your plan includes. Lessons you don’t schedule in a week expire – with a lesson package you plan freely within the 6 months.

Yes, free of charge up to 24 hours before the start in your account. After that you can book a replacement lesson – with a subscription in the same week, with a lesson package at any time within the validity period – as long as your teacher has free times.

If you cancel later or don’t show up, the lesson counts as taken. This also applies if you are not there 15 minutes after the start without letting us know.

Then you automatically get a message and can book a replacement lesson – the lesson does not expire. If your teacher is absent for a longer time, we find a new one within 4 weeks. If that doesn’t work, we refund the paid, unused lessons.

Your subscription starts on the day you book. A subscription month runs from that day until the day before the same calendar day in the next month – for example from 25.03. to 24.04. The amount is charged monthly in advance, on the first day of your subscription month.

Yes, as often as you like – in your account. The pause starts at the end of the current subscription month. During the pause there are no lessons and nothing is charged. As soon as you reactivate the subscription, a new subscription month begins.

At any time to the end of the current subscription month – in your account or via the button “Verträge hier kündigen” (cancel contracts here). There is no longer notice period. You can still take your remaining lessons until the end of the subscription month.

Yes, at any time in your account. A larger plan applies immediately: your credit from the current subscription month is counted and you only pay the pro-rata difference. A smaller plan applies from the next subscription month.

You learn in a small group on fixed dates. Level, dates, number of sessions and price are in the course description under Group courses. A course takes place with four or more participants.

Free of charge up to 7 days before the first session, in your account. After that the booking is binding. Once the course has started, cancellation is no longer possible – that’s exactly what the free trial lesson is for. Your statutory right of withdrawal remains unaffected.

Group sessions cannot be rescheduled, and missed sessions are not repeated in the group course. As a group course participant, however, you can make up a missed session as a private lesson – for only €23. One private lesson (45 minutes) equals two teaching units in the group course – so one private lesson is enough per missed session. Request a make-up lesson

If a session is cancelled, for example because the teacher is ill, it is made up: the course is extended by that session. You can always see the current dates in your account, and we inform you about changes by email.

If not enough participants sign up or we have to cancel a course, you can choose: another course, switching to private lessons (the course fee is credited) or a full refund.

Yes. The free trial lesson covers two teaching units (90 minutes) and is possible once per course – in a group course or in private lessons.

No. It is free and without obligation. A booking only comes about when you book a course. The full course price then applies – the trial lesson is not credited.

With our free placement test for Standard Arabic, Syrian or Egyptian. Afterwards you get an assessment of which course suits you.

Directly here on the website. When booking you create an account – there you see your dates, your material and your invoices and manage your subscription. The contract is concluded as soon as we confirm your booking by email. See our terms.

Card, Google Pay, Apple Pay, PayPal, Klarna and bank transfer. You can pay your private lesson subscription by SEPA direct debit or card. You can see which payment methods are available at checkout.

If a direct debit bounces for a reason you are responsible for, you bear the bank charges. As long as a payment is outstanding, we may suspend lessons.

Yes. As a consumer you have a 14-day right of withdrawal. If your lessons are to start earlier, you confirm this when booking. If you withdraw afterwards, you only pay for the lessons that have already taken place – we refund the rest. All details are in the cancellation policy.

All prices are final prices. Our language courses are exempt from VAT (Section 4 No. 21 German VAT Act). For books and other services, the statutory VAT is included in the price.

Yes. On request we issue a certificate of attendance after the course – with course content, scope (teaching units) and period.

If you invite someone who books a course or study trip over €65 with us for the first time, they get €25 off. 14 days later you receive a €50 voucher for your next course or trip. Everything important is on the page Refer a friend.

Log in to your account and open “Freunde werben” (refer a friend). Enter the email address there – you get a ready-made message with a personal code that you send via WhatsApp or email. You can invite people once you have booked a course or trip with us yourself.

Book with exactly the email address the invitation was sent to. If you open the link from the invitation first, your code is deducted automatically at checkout – otherwise just enter it yourself. It applies to your first booking of courses or trips over €65, not to books.

Currently to Oman, Egypt and Morocco. You can find all dates and programmes under Study trips.

Yes. Our online courses and study trips are open to participants from all countries. For the trips you travel to the destination yourself – or we book your flight and hotel for you on request.

The trip programme with the services on site listed in the trip description – for example tour guide, excursions, transfers, entrance fees and meals. Flights and accommodation are not included.

Yes, as a booking service after the trip has been confirmed. The service fee is €200 per person or €300 for two people in a double room, plus the actual costs of flights and hotel. We only act as an intermediary – you conclude the contracts directly with the airline and hotel.

Via the registration form of the respective trip. You pay a registration fee of €250. It secures your place and is credited towards the programme price.

From 6 participants. As soon as this number is reached, we confirm the trip and send you the insolvency protection certificate and the invoice for the balance with the due date. If the minimum number is not reached 6 weeks before departure, we cancel and refund all payments for the programme.

Yes. Your payments are protected against insolvency of ArabVista – through a surety insurance with R+V Allgemeine Versicherung AG. You receive the protection certificate with the confirmation.

Free of charge within 14 days of registering – we refund the registration fee. After that we keep the registration fee. If you have already paid the balance, a compensation of the programme price applies, but at least the registration fee:

• up to 90 days before departure: 20%
• 89 to 60 days: 40%
• 59 to 30 days: 60%
• 29 to 15 days: 80%
• 14 days or less, or no-show: 90%

Yes, up to 7 days before departure you can name a substitute. Any additional costs are borne by both of you jointly.

If we have to cancel the programme due to exceptional circumstances, such as unrest, natural disasters or official orders, we refund the programme price paid. For flights and hotels booked through us, the conditions of the respective providers apply.

Trip cancellation insurance, international travel health insurance and travel accident insurance.

You see the exact shipping costs in the cart as soon as you enter your address. We deliver to Germany, Austria, Switzerland, the EU and worldwide.

Yes. The statutory right of withdrawal for goods applies to books – details are in the cancellation policy.

Write to us – we’ll see if we can get it for you.

Yes. We run professional language training for companies, public authorities, public bodies and institutions – with an individual offer and training contract. More under Companies & institutions.

• up to 14 days before the course starts: free of charge
• 7 to 13 days before: 50% of the fee
• less than 7 days before or after the course has started: 100%

You can change participants free of charge until the course starts.

The invoice goes to the client, payment due within 14 days. After completion, participants receive a certificate of attendance with content, scope and period.

Our material is for your personal use only. Please don’t pass it on and don’t record lessons without the consent of everyone involved.

Please don’t. Lessons always run through ArabVista – that way your dates, payments and rights are protected.

We only use your data to run courses and trips and to process your contract. You can find all details in our privacy policy.

Via our contact form. We usually reply within one to two working days.